Shipping and Returns Policy

Delivery Of Your Products

Delivery time takes between 7 to 15 working days from the date your payment is received. In all instances estimated delivery times will be displayed at the checkout for your Product.

www.lovethestyle.com.au makes every effort to deliver your Product according to the estimated delivery times provided by www.lovethestyle.com.au at checkout. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here.

We encourage you to visit the “Your Account” section on our website to view the delivery status of your Products. Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation.

PLEASE NOTE: We cannot deliver to PO Boxes.

If no one is home, the courier will leave a card stating that your item is available for you to collect from your depot or associated pick up point. You may also request redelivery in some circumstances. Please note for delivery of heavier items you may be required to assist the delivery driver, especially if there are stairs on the property. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.

PLEASE NOTE: In some remote/regional areas our carriers can only deliver bulky items to the nearest transport depot. In these instances you will receive notification that your delivery is available for your collection from the transport depot.

Shipping

Undeliverable Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

All items

Postcode

State

Suburb

5701

SA

WOOLUNDUNGA

6740

WA

DRYSDALE RIVER

6740

WA

MITCHELL PLATEAU

6740

WA

OOMBULGURRI

6740

WA

KALUMBURU

6740

WA

PRINCE REGENT RIVER

6740

WA

WYNDHAM

6743

WA

WARMUN

6743

WA

CAMBRIDGE GULF

6743

WA

LAKE ARGYLE

6743

WA

DURACK

6743

WA

GIBB

6743

WA

KUNUNURRA

7151

TAS

HEARD ISLAND

7151

TAS

DAVIS

7151

TAS

MAWSON

7151

TAS

MACQUARIE ISLAND

7151

TAS

MCDONALD ISLANDS

7151

TAS

CASEY

Bulky items

Postcode

State

0800-0999

NT

2641

NSW

4450-4499, 4680, 4700-4805, 9920-9959

QLD

4806-4899, 4900-4999, 9960-9999

QLD

5701

SA

7151

TAS

6215-6699

WA

6700-6799

WA

 

Shipping charges

www.lovethestyle.com.au offers the best possible shipping charge by using different shipping providers. We will cap the shipping charge to a maximum of $300. If you spend $3000 or more in a single order, shipping is FREE.

Consumer Guarantees

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au. If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:

reject the goods and receive a refund.

reject the goods and receive an identical replacement, or one of similar value if reasonably available, or

keep the goods and receive compensation for the drop in value caused by the problem.

The Customer is responsible to inspect all goods received from www.lovethestyle.com.au upon arrival. In instances where goods have been damaged in transit, the Customer must report this to www.lovethestyle.com.au within 5 days of receipt of the product. Failure to report physical damage may result in denial of warranty for physical damage.

If you think that a Product is defective you should contact our Customer Service and a www.lovethestyle.com.au Customer Service Representative will assist you. A photo will be requested to assist with the assessment of your claim. Where a Product is defective and needs to be replaced or repaired return shipping will be arranged at the expense of www.lovethestyle.com.au. If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.

PLEASE NOTE: We do not refund or replace for change of mind about a purchase made from www.lovethestyle.com.au.

Returning a Product

To return a product under this policy please contact our Customer Service via email admin@lovethestyle.com.au . Once your return is approved you will be issued with a Return  Merchandise Authorisation (RMA). Please note that Products received at our warehouse without a RMA will be automatically rejected.

Conditions for return

Risk of loss or damage to the product will not be assumed by www.lovethestyle.com.au until the product has been accepted back into our warehouse.

Product Exclusions: The return policy does not apply to: underwear, swimwear, earrings/body piercing jewellery, personalised products, computer/console games OR if specifically noted as excluded in any individual product listing. Consumer Guarantees apply to all products including products excluded under this policy.

Return Merchandise Authorisation number - A Must Have.

A Return Merchandise Authorisation (RMA) number is required for replacement Merchandise and refunds. Where Customer Service has provisionally determined that a Product is defective, Customer Service will issue you with an RMA. Products cannot be returned without an RMA. The Product should be returned to www.lovethestyle.com.au within 15 calendar days of the issuance of the RMA. Where possible, all Products should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the accessories are not included, only a partial refund will be applied.

Organising the Return of Products

Products must be returned whenever we agree to provide you with a refund or replace the Product. Where you have received a defective Product by our courier service, we will make arrangements with our courier service for collection of the Product, and will notify you when they will collect the Product from you. Pickup times are between 9am and 5pm, Monday to Friday. Customer Service will email you a PDF voucher containing an RMA which you must affix to the product.

When a Replacement Product is arranged

Some Products - Manufacturer Warranty

Some Products sold through www.lovethestyle.com.au are serviced and supported by the manufacturer or supplier. www.lovethestyle.com.au recognises that customers purchasing some products, such as electronics and computers, require a high level of support therefore we would ask you to contact the manufacturer or supplier for trouble-shooting assistance. If the manufacturer or supplier is unable to assist, and the product is covered by a consumer guarantee, www.lovethestyle.com.au will provide a suitable remedy.

Products with User-Generated Data Capabilities – Repairs

The repair process of your goods may result in the loss of some or all user-generated data. Please ensure that you have made a copy of any data saved on your goods prior to submitting it for repair. Goods returned for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. When returning a computer, laptop, phone or tablet, please remove all passwords and/or Apple ID's from the unit to allow the repairer to access the device for the assessment/repair process. If you do not remove these the repairer may need to contact you directly to get this information in order to repair the unit.

Computer Hardware - Exclusions and Limitations

To the extent permitted by law, www.lovethestyle.com.au is not liable for any damage to or loss of any programs, data, or other information stored on any media contained within electronic or computing Products. Recovery and reinstallation of system and application software and user data are the responsibility of the consumer and not www.lovethestyle.com.au. In relation to any computing media Product, or any computing hardware Product or computing part contained within a Product, to the extent permitted by law, www.lovethestyle.com.au is not liable for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or any other basis of liability, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, any costs of recovering, reprogramming, or reproducing any program or data stored in or used with www.lovethestyle.com.au Products supplied to you, and any failure to maintain the confidentiality of data stored on the Product. www.lovethestyle.com.au specifically does not represent that it will be able to repair any Product or replace a Product without risk to or loss of programs or data. Where a computing Product needs to be returned to www.lovethestyle.com.au for replacement, repair or inspection, to the extent permitted by law www.lovethestyle.com.au is not liable for the loss or confidentiality of any data you may leave on the computing Product.